REFUND & CANCELLATION POLICY
TODAY'S TOPNEWS NEWSPAPER
Published by Strategic Initiative Ltd.
Reporting All Sides to the Story
At TODAY'S TOPNEWS NEWSPAPER, published by Strategic Initiative Ltd, we strive to deliver high-quality journalism, timely breaking news and reliable advertising services.
This Refund and Cancellation Policy explains the terms and conditions governing refunds, cancellations and account credits relating to our e-Paper digital publications, subscriptions, print deliveries and advertising services.
1. 💻 Digital Products and e-Paper Purchases
Due to the immediate digital delivery of our electronic newspaper editions (e-Paper), PDF downloads and online news access, the following conditions apply:
- Final Sale: All single-issue e-Paper purchases and instant digital downloads are generally non-refundable once access or a download link has been successfully generated and delivered.
- Technical Exceptions: If a technical error on our platform prevents you from accessing or downloading your purchased issue, please notify customer support within 48 hours of purchase.
- Resolution: If we cannot resolve the technical issue within 3 business days, a full refund will be issued to your original payment method.
2. 🔄 Subscription Cancellations and Refunds
- Recurring Digital Subscriptions: You may cancel an auto-renewing digital subscription at any time through your account settings or by contacting our support team. Cancellation will stop future billing cycles.
- Partial Refund Terms: Subscription fees paid for the current active billing cycle are generally non-refundable. Upon cancellation, you will retain access to Today's Topnews e-Paper and premium content until the end of your current paid billing period.
- Advance Annual Subscriptions: If you cancel an annual subscription within the first 7 days of initial purchase or renewal, without having downloaded multiple issues, you may request a pro-rated refund minus an administrative processing fee.
3. 📰 Print Edition Delivery Issues
For home or office print delivery subscribers located within Port Harcourt and other covered regions, the following provisions apply:
- Undelivered or Damaged Issues: If a print issue is not delivered due to vendor logistics or arrives damaged, subscribers must report the issue within 24 hours of the scheduled delivery time.
- Available Remedies: At our discretion, we will provide a replacement hard copy, credit your account with an extra subscription day or offer equal-value digital e-Paper access.
- Exceptional Circumstances: Cash refunds are not issued for isolated delivery delays caused by severe weather, civil disruption or events beyond reasonable control, subject to applicable law.
4. 📢 Advertising Services and Sponsored Content
This section applies to commercial advertising, print advertisements, digital banner placements and sponsored articles.
- Pre-Publication Cancellation: An advertiser may cancel a scheduled advert booking up to 48 hours before the editorial placement or print press deadline for a full refund, subject to a 10% processing fee.
- Post-Publication Policy: No refunds will generally be issued once an advertisement, sponsored post or banner has been published or gone live on our print or digital channels.
- Publisher Errors: If Today's Topnews Newspaper makes a material error in rendering your approved advert artwork or text, we will provide a corrected replacement placement or extend the digital banner runtime at no additional cost.
5. 💳 Duplicate Charges and Billing Errors
Customers who discover billing discrepancies, accidental duplicate charges or unauthorized transactions processed through our website payment gateway should notify our accounts team.
- Reporting Period: Customers should notify our accounts team in writing within 14 calendar days of the transaction date.
- Verification and Refund: Upon verification, confirmed accidental double charges or system billing errors will be refunded in full to the original bank account, credit card or payment provider within 5 to 10 business days, subject to payment provider processing.
6. ⏳ Processing Time and Refund Method
- Original Payment Method: Approved refunds will be processed directly to the original payment method used during checkout, including bank transfer, debit or credit card, or supported mobile payment gateway.
- Refund Timeline: Once approved by our financial administration, refunds typically take 5 to 10 business days to reflect in your account, depending on your banking institution and payment provider.
7. ☎️ How to Request a Refund or Support
To initiate a refund request, lodge a cancellation notice or resolve a billing issue, please contact our administration team with your receipt or order number and relevant purchase details.
Providing accurate transaction details will help us investigate and process your request efficiently.
NEED REFUND ASSISTANCE?
Our administration team is available to assist with refund requests, cancellations, payment enquiries and subscription-related complaints.
🏢 Company:
Strategic Initiative Ltd
Publishers of Today's Topnews Newspaper
📍 Office Address:
3 Azikiwe Road, behind SPAR,
First Floor, Suite 14,
Port Harcourt, Rivers State, Nigeria.
☎️ Telephone:
+234 803 398 8319
✉️ Email / Customer Support:
[Insert Official Customer Support Email]
